Terms of Service

1. Agreement to terms

These Terms apply to the public OneLattice website, demo environments, trial accounts, and (where there is no separate signed agreement) paid use of the Service. If you have signed a separate master subscription agreement or order form with CoreLattice, that agreement controls and these Terms supplement it only where they are not in conflict.

2. The Service

The Service is a software platform for identity verification, KYC, KYB, fraud prevention, transaction monitoring, and related compliance workflows. We may update, modify, or discontinue features over time. Material reductions in functionality affecting paying customers will be communicated in advance where commercially reasonable.

3. Accounts

To use most parts of the Service you need an account. You agree to:

• provide accurate registration information and keep it current;
• keep your credentials confidential and not share them with unauthorized parties;
• be responsible for all activity under your account, including activity by your end users; and
• notify us promptly at [email protected] of any suspected unauthorized access.

4. Acceptable use

You will not, and will not permit any third party to:

• use the Service in violation of any applicable law or regulation;
• use the Service to harass, defame, discriminate against, or harm any person;
• attempt to gain unauthorized access to the Service, related systems, or other customers’ data;
• probe, scan, or test the vulnerability of the Service without our prior written authorization;
• interfere with or disrupt the integrity, security, or performance of the Service, including by overwhelming infrastructure or scraping at unreasonable rates;
• reverse engineer, decompile, or attempt to extract source code, except where applicable law expressly prohibits this restriction;
• use the Service to build or train a competing product or to benchmark for competitive purposes without our prior written consent;
• submit data you do not have the legal right to process, or use the Service to process data in a way that violates the rights of any person.

Our full Acceptable Use Policy is available at /dpa.

5. Customer data

You retain all rights in the data you submit to the Service (“Customer Data”). You grant CoreLattice a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Data solely as needed to provide and improve the Service and as permitted by our DPA. You are responsible for the legality of Customer Data and for obtaining all necessary rights and consents to process it through the Service.

Where we process personal data on your behalf, our Data Processing Addendum at /dpa applies and is incorporated by reference.

6. Fees and payment

Fees are set out in your order form. Unless otherwise stated, fees are in the currency stated on the applicable order form or invoice, payable by the due date shown on that invoice, and exclusive of taxes. Late amounts may bear interest at the lower of 1.5% per month or the maximum rate permitted by law. Subscription fees are non-refundable except as expressly stated.

7. Intellectual property

CoreLattice and its licensors own all right, title, and interest in and to the Service, including all software, models, documentation, and related IP. No rights are granted to you except as expressly set out in these Terms. The OneLattice name, logo, and brand assets are the property of CoreLattice.

8. Feedback

If you provide feedback or suggestions about the Service, you grant CoreLattice a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction.

9. Third-party services

The Service may integrate with or rely on third-party services (data sources, watchlists, identity providers, infrastructure providers). Your use of those services is governed by their terms. CoreLattice is not responsible for third-party services and disclaims liability for their availability, accuracy, or content.

10. Term and termination

These Terms apply for as long as you use the Service. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal, security, or reputational risk for CoreLattice or other customers. Where reasonable, we will give notice and an opportunity to cure. Sections that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, confidentiality, and governing law) will survive.

11. Disclaimer of warranties

Except as expressly stated in a signed agreement, the Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of data. The Service supports compliance decisions but does not constitute legal, regulatory, or investment advice.

12. Limitation of liability

To the maximum extent permitted by law, in no event will either party be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business, or data, even if advised of the possibility. Each party’s total aggregate liability arising out of or relating to these Terms will not exceed the fees paid or payable by you to CoreLattice in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Indemnification

You will defend, indemnify, and hold harmless CoreLattice and its affiliates, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data, or (c) your products or services. CoreLattice will defend you against third-party claims that the Service, as provided and used in accordance with these Terms, infringes a third-party intellectual property right, subject to standard exceptions and remedies set out in a separate agreement.

14. Compliance and export

You will comply with all applicable laws in your use of the Service, including data protection, sanctions, anti-bribery, and export control laws. You represent that you are not located in, or a resident or national of, a country or region subject to comprehensive sanctions, and that you are not on any restricted-party list.

15. Governing law and disputes

These Terms, and any dispute arising out of or relating to them, are governed by the governing law and venue set out in your order form or signed agreement with CoreLattice. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

16. General

These Terms (together with any signed agreement, order form, DPA, and AUP) are the entire agreement between you and CoreLattice concerning the Service and supersede all prior agreements on that subject. If any provision is held unenforceable, the remaining provisions will remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; CoreLattice may assign in connection with a merger, acquisition, or sale of assets. Notices to CoreLattice should be sent to [email protected].

17. Contact

CoreLattice AI Pvt Ltd
Registered office address available on request
Email: [email protected]